Refund policy

Return & Refund Policy

All Sales Are Final

Because our products are one-of-a-kind, handmade, and/or made specifically as custom orders, all sales are final.

We do not accept returns, exchanges, or offer refunds for change of mind, personal preference, incorrect selections, or custom orders that have already been started or completed.

Each one-of-a-kind item is unique and may have natural variations in appearance, colour, texture, and finish. These variations are part of the character and uniqueness of handmade products and are not considered defects.

Damaged or Incorrect Orders

We take great care when preparing and packaging your order. If your item arrives damaged, defective, or is not the item you ordered, please contact us within 7 days of delivery.

Please provide your order number along with clear photos of the item and packaging. We will review the issue and, if appropriate, may offer a replacement or another suitable resolution.

Custom Orders

Custom orders are made specifically for you and cannot be returned, exchanged, or refunded once production has begun.

Please carefully review and confirm all custom details, including colours, sizes, designs, wording, and other specifications, before placing your order.

Order Cancellations

Orders may not be cancelled once they have entered production. For custom orders, cancellation requests must be made before work has begun and are subject to our approval.

By placing an order with us, you acknowledge and agree to this no-refund and final-sale policy.

If you have any questions before placing your order, please contact us and we will be happy to help.